Maintenance

The Lexus Warranty

The Lexus manufacturer’s warranty provides cover for 4 years or 100 000 km (whichever occurs first) against manufacturing or material defects. This cover can be extended by means of a Lexus Unlimited Warranty or Lexus Pre-Owned Warranty +

 Standard WarrantyExtended optionsPre-Owned Warranty
Lexus Warranty * 4 years or 100 000 km 6 years or unlimited km 2 years or 250 000 km
8 years or unlimited km
10 years or unlimited km for Hybrid vehicles only

*Terms and Conditions set out in the policy document.

CORROSION PERFORATION

Six years of cover is provided against body panel perforation due to corrosion that is attributable to defects in material or workmanship. There is no mileage restriction. 

The Lexus Distance Plan

Lexus Distance Plans are designed to give you a value-added product that supports your needs by containing cost of ownership. It offers peace of mind and covers all manufacturer-specified services for the duration of your Plan. All Lexus models feature a Distance Plan for 4 years or 100 000km, the level of cover determined by the derivative. You also have the option to extend the Distance Plan or add a Maintenance component (where applicable) according to your individual needs.

Standard PlanComponents includedDurationExtension optionsAdditional Cover
Distance Plan * Service Component only 4 years or 100 000 km Extend the Service Component to a maximum of 7 years or 195 000 km Add the Maintenance Component for a maximum of 5 years or 195 000 km
The cost of parts and labour for all scheduled services up to 4 years/100 000 kms, whichever comes first.
Distance Plan Plus * Service Component plus Brake replacement Component 4 years or 100 000 km Extend the Service Component to a maximum of 7 years or 195 000 km Add the Maintenance Component for a maximum of 5 years or 195 000 km
The cost of parts and labour for all scheduled services and in addition, Distance Plan Plus covers the costs of replacing brake pads up to 4 years/100 000 kms, whichever comes first.
Distance Plan Complete * Service Component plus Maintenance Components 4 years or 100 000 km Extend the Service Component to a maximum of 7 years or 195 000 km  Extend the Maintenance Component to 5 years or 195 000 km
The Distance Plan Complete covers all sceduled servicing and maintenance due to  normal wear and tear up to 4 years/100 000 kms, whichever comes first

*Please note the Standard Plans and the Extension Options are model specific. Please refer to the individual model pages or consult with your Lexus Dealer for more information.

Booking a Service for your Lexus

Lexus Body and Paint Repairers

Lexus accredited Body and Paint Repairers are backed by Lexus SA. Selected on stringent requirements, accredited repairers need to comply with standards and criteria set by Lexus SA to ensure no compromises with your vehicle’s warranty resulting from a repair.

To ensure quality workmanship and a consistent level of excellence, repairers are continually monitored. To back this, repairers are kept up to date with the latest repair information through training material, technical bulletins and publications.

Customer Satisfaction

In addition to a high standard of workmanship, Lexus accredited Body and Paint Repairers are expected to deliver exceptional levels of customer service. Customer satisfaction is monitored by Lexus SA.

Genuine Parts

  • The use of Genuine Parts guarantees a perfect fit as they are made in accordance with the vehicle's original design and safety specifications.
  • Non-genuine parts may require modifications to fit, which can result in corrosion, poor fit and compromised safety.
  • Genuine Parts are covered by a 12-month warranty and are the only replacement parts that will not impact the validity of your vehicle's warranty.
  • Maintain your vehicle’s appearance and safety to original standards through the fitment of only Genuine Parts.
LOCATE AN ACCREDITED REPAIRER

Lexus Roadside Assistance

Lexus Roadside Assistance is applicable to all Lexus Models covered by a Lexus Warranty or Lexus Extended Warranty. This Roadside Assistance entitles you to the following 24 hour emergency roadside assistance benefits:

  • Out of fuel assistance
  • Jump-start service and/or replacement of battery (if battery is still under 1-year guarantee)
  • Change of flat tyre
  • Key lockout service
  • Towing of your vehicle to the nearest Lexus dealership in the event of mechanical/electronic breakdown (should a roadside repair not be possible)
  • Message relay service

NB: The Lexus Roadside Assistance Programme is applicable in South Africa, Botswana, Namibia, Lesotho and Swaziland only. Please refer to your vehicle's Book of Life for more information or call our Customer Care Centre on 0800 139 111.

Namibia: +27 11 7991640 or 081 933
South Africa: 0800 022 600 or 0800 139 111
Botswana, Lesotho, Swaziland: +27 11 799 1640